Last Updated: August 2026
At Neoniify, every neon sign is custom-made specially for you based on your selected design, name, size, color, or requirements.
Because every order is made individually, our refund and replacement policy is different from regular ready-made products.
All Neoniify products are made on order and customized according to the customer's requirements.
For this reason, we do not offer refunds, returns, or exchanges for custom-made neon signs once production has started.
Before placing your order, please make sure that the design, spelling, size, color, and other details provided by you are correct.
We carefully make, test, and pack every neon sign before dispatch. However, if your sign arrives damaged during delivery, please contact us within 24 hours of receiving your parcel.
To help us verify the issue, please send:
We strongly recommend making an unboxing video when opening your parcel, especially for custom neon signs.
Once our team verifies that the damage happened before or during delivery, we will guide you regarding the appropriate repair or replacement solution.
Claims made after 24 hours may not be accepted because we may no longer be able to verify when the damage occurred.
Please inspect your neon sign as soon as you receive it.
If there is any visible damage, missing part, manufacturing issue, or other problem, contact Neoniify within 24 hours of delivery with photo or video evidence.
This allows our team to understand the issue quickly and provide the best possible solution.
Every Neoniify sign is individually made and finished. Because of this, there may sometimes be small differences in shape, finishing, positioning, or color compared with a digital design or reference image.
Neon colors may also appear slightly different depending on:
Small natural variations are part of the custom-making process and are not considered a product defect.
Please carefully check all details before confirming your order.
Neoniify will not be responsible for mistakes caused by incorrect information provided by the customer, including:
Once a custom sign has entered production, changes may not always be possible.
If your neon sign has a technical problem, please contact our team instead of trying to repair or modify the sign yourself.
Send us a clear video showing the issue so our team can understand the problem and guide you properly.
We want every Neoniify sign to work the way it should, so if there is a genuine manufacturing or technical issue, our team will do its best to help you resolve it.
Before dispatching an order, our team takes time to check the neon lighting, wiring, connections, finishing, and overall working condition of the sign.
Each custom neon sign goes through production and testing before it is packed for delivery.
This is also why we ask customers to report any delivery damage quickly with proper evidence.
If you receive your order and something does not look right, contact Neoniify as soon as possible.
Please share your order details along with clear photos or videos of the issue, and our team will review your case and guide you accordingly.
We may not be able to refund a custom-made product, but if there is a genuine problem from our side, we will not simply leave you without support.
