Privacy Policy

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Payment and transaction information including your payment method, transaction details, payment confirmation, and other information required to process a payment. Payment card or financial information used during checkout may be processed by Shopify, payment gateways, or other payment providers and is not necessarily stored directly by Neoniify.
• Account information including your username, password, security information, preferences, and settings where account features are available.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us including information you include when communicating with Neoniify, such as when sending a customer support inquiry.
• Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services and how and when you navigate or use our website.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide certain technology or services and when they collect or process personal information on our behalf.
• From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Cookies and Similar Technologies

Neoniify, Shopify, and certain service providers may use cookies, pixels, tags, and similar technologies when you visit or interact with our website.

These technologies may be used to operate the website, remember your preferences, understand how visitors use the Services, improve the customer experience, measure website performance, help prevent fraud, and support advertising or marketing activities where permitted.

Depending on your location and the privacy settings available on our website, you may be able to manage certain cookie or data-sharing preferences through the privacy controls or cookie banner displayed to you.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of the website.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners to provide marketing services and advertise products or services to you where permitted.
• When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products to you or when you use third-party integrations.
• With our affiliates or otherwise within our corporate group, if applicable.
• In connection with a business transaction such as a merger, acquisition, restructuring, financing, or bankruptcy.
• Where necessary to comply with legal obligations, respond to valid legal requests, enforce applicable terms or policies, or protect the Services, Neoniify, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify as well as relevant third parties that may be located in countries other than where you reside in order to provide, secure, and improve the Services.

In addition, Neoniify may use certain Shopify features that use data obtained from interactions with our store, Shopify, and potentially other merchants to help protect, improve, or personalize Shopify's services and features.

In circumstances where Shopify independently determines how certain personal information is processed, Shopify is responsible for that processing, including responding to applicable requests relating to Shopify's use of that information.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by Neoniify, you should review their privacy and security policies and their terms and conditions.

We do not control and cannot guarantee the privacy or security practices of third-party websites or platforms, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public areas, including information shared on third-party social networking platforms, may be viewable by other people and may be subject to the privacy practices of those third-party platforms.

The inclusion of a third-party link on our Services does not, by itself, imply endorsement of that platform or its owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to help protect personal information. However, no security system or method of transmission over the internet can be guaranteed to be completely secure.

Information you send to us may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate highly sensitive or confidential information.

How long we retain personal information depends on different factors, including whether the information is needed to maintain an account, provide the Services, fulfill or document transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request where permitted by applicable law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request correction of inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of certain personal information we hold about you and, in certain circumstances, ask that it be transferred to a third party.
• Managing Communication Preferences. If we send promotional emails, you may opt out at any time using the unsubscribe option provided in those emails. If you opt out of promotional communications, we may still send non-promotional communications relating to orders, accounts, support, or other necessary service messages.

You may exercise applicable rights using options provided through the Services or by contacting us using the details below.

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where applicable, you may designate an authorized agent to make a request on your behalf. We may require proof that the agent has been authorized to act for you and may also require you to verify your identity directly with us.

We will respond to valid privacy requests within the timeframe required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact Neoniify using the contact details provided below.

Depending on where you live and the laws that apply to you, you may also have the right to appeal certain decisions or lodge a complaint with an appropriate data protection or regulatory authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live, including where Shopify, payment providers, service providers, or other third parties used to provide the Services operate.

Where applicable law requires specific safeguards for international transfers of personal information, recognized legal transfer mechanisms or other appropriate safeguards may be used.

This can include recognized contractual safeguards for transfers from jurisdictions such as the European Economic Area or the United Kingdom where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our business practices, Services, technologies, legal obligations, or regulatory requirements.

When this Privacy Policy is updated, we may post the revised version on this website and update the "Last Updated" date. Where required by applicable law, we may also provide additional notice.