Refund policy

🔄 Return & Refund Policy – Neoniify

1. Eligibility for Returns

• • We accept returns for non-customized products within 7 days of delivery.

  • Customized neon signs (made to order) are non-returnable, unless damaged or defective upon arrival.

2. Return Conditions

• • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase (order number or receipt) is required.

  • Return requests must be submitted via email to support@neoniify.com within the return window.

3. Damaged or Defective Products

• • If your product arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include clear photos or videos showing the issue.

  • We’ll offer a replacement or full refund, depending on the situation.

4. Refund Process

• • Once your return is received and inspected, we’ll notify you of approval or rejection.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

5. Shipping Costs

• • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • We do not refund original shipping charges unless the return is due to our error.

6. Non-Returnable Items

• • Customized neon signs.

  • Items damaged due to misuse or mishandling.

  • Sale or clearance items.

💬 Need Help?

For any questions or concerns, reach out to us at support@neoniify.com or via WhatsApp. We’re here to make sure your experience with Neoniify is glowing from start to finish.